Follow the Sun
As part of our commitment to customer service, we've adopted a 'Follow the Sun' methodology for our staff. The concept is simple - regardless of the time of call, our support lines will be answered by a representative operating within local, agreeable working hours, ensuring continued high levels of service at all times.
To make this a reality, we now operate across four time zones with customer service centres in Perth, Sydney, Auckland and Cape Town. This lets us offer more acceptable working hours to our staff, and in turn present a consistent level of service to the customer.
We employ over 700 staff and support a culture that rewards innovation and good service. We're always on the lookout for passionate, smart people - if you'd like to join the team, have a look through our current job listings to see where you might fit in.
